Terms and Conditions

These terms and conditions explain the rights and responsibilities of the client and Up & Over Garages

  1. Up & Over Garages will provide all customers with a written quotation, which will include sufficient detail for the completion of the works. If any clarification is required, please contact us so that we can provide it. Extra works can be provided subject to a written confirmation including cost.
  2. A ‘contract’ with Up & Over Garages is an agreement by the client to have work undertaken based on a written quotation headed ‘Quote/Estimate’ submitted directly to the client and is a clear and straightforward undertaking between the two parties to form a contract.
  3. Once a quotation has been accepted (either verbally or in writing) and the client has paid their deposit, then a contract has been entered into and these terms will come into effect. Quotes are valid for three months from the date on the quote.
  4. Once the client has entered into a contract with Up & Over Garages, by paying their deposit, they have a 14-day cooling-off period should they wish to cancel the contract. The client can cancel their contract within 14 days by either phone or email to Up & Over Garages. (hello@upandovergarages.co.uk)
  5. All prices quoted are calculated based on free access and unimpeded working during our normal working hours (8 am – 4 pm Monday – Friday), unless otherwise agreed. Please note that we may be on site until 6 pm or on a Saturday. We will get a prior agreement with the client should this happen.
  6. It is the customer’s responsibility to arrange planning permission, building control and any utility changes. If planning permission is required for the work, Up & Over Garages may request to see proof that this has been agreed before beginning work.
  7. Commencement of work is under the assumption of uninterrupted work for the duration of the contract and following planning permission where applicable. Up & Over Garages will not be held liable for any costs incurred as a result of delays due to unforeseen circumstances. (eg planning permission delays/access issues resulting in work having to stop)
  8. Up & Over Garages will agree on all practical arrangements with regards to working methods with the client to provide minimum disruption to the client and allow work to be carried out efficiently by the contractor.
  9. Free access is required for delivery of building materials, plant, machinery, skips etc.
  10. All used or removed materials on-site remain the property of Up & Over Garages and will be disposed of accordingly.
  11. Up & Over Garages may directly employ or subcontract labour to work on site. Each sub-contractor takes full responsibility for third-party liability insurance. Plumbing subcontractors are GasSafe registered. Electricians are Part P certified. Up & Over Garages will oversee all works to completion and takes full general and operational responsibility in the running of any contract agreed with the client.
  12. Up & Over Garages will provide a payment plan to the client before commencement of works. This will usually include a 5% deposit, staged payments and an end payment upon completion of works. Deposits are non-refundable and allow Up & Over Garages to book work in and agree on a formal start date for works and purchase materials. Please note: In the very unlikely event that Up & Over Garages have to cancel your work, your deposit will be fully refunded.
  13. Invoices will be sent out before the relevant payment date and each invoice will serve as a receipt for payment. Payments must be made promptly or work progress may be impeded or ceased (in the case of non-payment). Payments can be made by cheque, cash or bank transfer. All invoices include our bank details for bank transfers.
  14. Insurance – Public Liability and Employers’ Liability: Up & Over Garages has Public Liability Insurance to the sum of £1,000,000.
  15. All client information is retained in accordance with the Data Protection Act 1988 and all personal and other client details will remain confidential.
  16. Guarantees: All customers will benefit from a full guarantee on our workmanship for 12 months. Guarantees on materials run in accordance with the manufacturer’s warranty periods where applicable. Our guarantee covers all new work and new materials used in construction or repairs but does not guarantee the integrity of any existing structures, materials or decorations. In the event of a failure beyond the guarantee period, we will be happy to investigate the cause and negotiate a solution to the problem without delay and carry out any agreed repairs as soon as possible. Charges may apply for remedial work carried out beyond guarantee dates or to items not covered by our guarantee. Please note: Decorations are signed off on completion and not covered by the guarantee. Plastering work is covered by a 6-month guarantee. Please note we provide a 6-month guarantee for plastering work to allow for settling in time. We therefore strongly recommend delaying any decorating for this period.
  17. No responsibility is taken by Up & Over Garages for the presence of perished or rotten timber (or any other perished or rotten materials) in existing structures such as doors, windows and frames whether detected or undetected at the time of contract.
  18. We will not be held responsible for the suitability of the existing boilers ability to provide for additional plumbing works. If the existing boiler is found to be unsuitable, this shall be discussed with the client and any parts required shall be supplied at trade cost. If we have to remove existing radiators for any reason (eg plastering) we will not be held responsible for their effectiveness once they are replaced.
  19. Up & Over Garages will endeavour to protect existing surfaces with the use of dust sheets and loose plastic sheeting etc along with care in our working practice. However, responsibility for protection from damage of any existing surface or fabrics etc is the responsibility of the client. An arrangement can be made to put in place protection of existing surfaces, over and above our basic cover, at a negotiated additional cost. We strongly recommend the clients move any expensive or sentimental items before work commences. If we are required to move furniture to undertake our work we will not be held responsible for any breakages or stains that may occur. We advise clients to keep all valuables and expensive items safe and secure for the duration of the works, as we cannot be held liable for any theft or loss.
  20. Discounts and retentions: Prices are based on the understanding that no retentions are held unless previously arranged and authorised. No Main Contractor or Sub Contractor discounts are given unless agreed and confirmed in writing.
  21. We will endeavour to employ a helpful attitude at all times and will always attempt to bring the works to a satisfactory conclusion as soon as possible taking into account weather conditions, availability of specialist materials and unforeseen circumstances etc.
  22. Up & Over Garages take pictures of the progress of our projects. We reserve the right to use these pictures in our portfolio of work, on our website and on various social media platforms for marketing and information purposes. Please let us know at the start of your work if you are not happy with this.